Helping to keep you moving.
In times of disruption or during planned engineering works, we may run rail replacement services instead of a train.
Due to the timetables that the rail replacement services operate, there may be an extended wait at a station to allow passengers to join at that station. Journeys may also take longer and unforeseen delays such as road closures and traffic can occur, so please allow extra time for your journey.
You will need a valid rail ticket to travel on a rail replacement service. All of the vehicles that we use are fully accessible and will display the destination of travel and the wording 'rail replacement'.
Large items of luggage and non-folding bicycles are not permitted onboard rail replacement services. Animals are not permitted on rail replacement buses (except for assistance animals).
Food and drink may be taken onboard, however, this is at the driver's discretion. Toilets may be available onboard, although there may not be step-free access to these facilities.
As per the National Rail conditions of travel, if you’re claiming compensation due to a delay to your rail replacement journey , your compensation will be determined by the time difference between the actual time of arrival at your destination and the arrival time as published in the published timetable of the day.
Rail replacement locations
Details of pick up and drop off locations of our rail replacement services can be found on the onward travel information posters at stations. You can also search for the station below. Directional videos to guide you from the station to the rail replacement stop are also available for some stations.
Have your say
We are always keen to hear about your experience of rail replacement journeys. Please click below to complete the short, anonymous survey.