If you've recently lost an item on any London Northwestern Railway journey, we will do our best to help reunite you with your belongings.
We use the NotLost system to manage our lost property enquiries and records.
What you need to know
- It can take up to seven days for items to be located and logged by our teams on NotLost
- Items left on a train are passed to station staff where that train terminated. This may not always be operated by London Northwestern Railway
- Items left at a station are handled and logged by station staff
- Items found at our train depot will be passed to Complete Lost Property Service for storage
- Collecting your item in person from our stations is free. Items will be held for at least 30 days before being passed to Complete Lost Property Service for storage
- Items located within Complete Lost Property Service storage will incur a service fee to claim
- Perishable items will be disposed of straight away
- For security reasons items must be examined, so we may need to cut off any locks
- Suspicious items will be reported to the British Transport Police
- Items are stored for 12 weeks before we dispose of them
Advice when registering a lost item
When logging your item on the NotLost system, please provide as much detail as possible to assist our lost property team. You will also need to let us know where you think it was lost e.g. on what service or at what station?
If you are logging more valuable items such as laptops and phones, try and provide these additional details:
- Make
- Model
- Colour
- Wallpaper
- Any distinguishing features (cracked screen, stickers on case etc)
For train journeys terminating or lost at the following stations, follow the links accordingly:
- For London Euston, Birmingham New Street and Liverpool Lime Street, lost property is handled by Left Luggage. You can report / search for a lost item here: Lost Property .
- For Bushey, Harrow & Wealdstone stations, contact London Underground
- For Kidsgrove, Alsager, contact East Midlands Railway
- For Liverpool South Parkway, contact Merseyrail
- If your property was lost elsewhere, please register your item using the NotLost system and we will do our best to reunite you with your lost item.
Frequently asked questions
If you have been matched with your item on NotLost within two weeks of it being found, you can collect it in person for free from the selected station. Please note that larger items may have already been collected by our partner Complete Lost Property Service before then. If so, you will need to arrange delivery from Complete Lost Property Service.
If you have been matched with your item on NotLost after two weeks, your item may have been passed to Complete Lost Property Service for storage. If so, you can arrange for your item to be sent to you from Complete Lost Property Service (delivery costs will not be covered by West Midlands Railway and prices will depend on the size of the item).